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| Shipping & Returns |
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SimplyCarePackages orders are shipped via United Parcel Service throughout
the United States. Most orders placed by 3PM EST can ship that day.
Any order placed after 3:00pm EST will be processed the next business day.
STANDARD SHIPPING
The shipping charge of $10.50 is per recipient name and address.
If you are shipping more than 1 item to the same address, there will be a $7.25 additional charge for each extra item shipped.
Please allow 1-5 business days for delivery.
The table below lists the number of business days it generally takes for your package to arrive:
1 to 2 Days IN, KY, OH
2 to 3 Days AL, DE, GA, IL, PA, MD, MI, NC, NJ, NY, RI, SC, TN, VA, WV, MA, CT, MN, IA, MO, AR, LA, MS, WI
3 to 4 Days CO, FL, KS, ME, NE, NH, OK, TX, VT, ND, SD, AZ
4 to 5 Days CA, ID, MT, NV, NM, OR, UT, WY, WA
RUSH SHIPPING guaranteed within 2 business days. The shipping charge is $19.95 for
the first item plus an additional $17.95 for each extra item to the same address.
NEXT BUSINESS DAY SHIPPING
The shipping charge is $33.50 for the first item plus an additional $31.50 for each extra item to the same address.
For Alaska and Hawaii, the shipping charge is $55.00. Please allow 3-6 days for delivery.
Please check your delivery address carefully. There is a $10.00 charge for an incomplete or incorrect address.
Some items have a surcharge due to their unusually large size or weight.
We cannot ship to POs, APOs, or FPOs.
RETURNS/REFUNDS
Customer satisfaction is our top priority. If you experience a problem with
any of the products included in your care package, please contact us within
seven days of delivery so we may resolve any concerns that you may have. We
will work with you to take care of the problem immediately regarding refund
or replacement.
In order for a refund or replacement to occur, the entire care package,
including all contents, must be returned. We will then troubleshoot the
problem and resolve it accordingly. Returns and/or exchanges are handled on
a case by case basis; any refunds issued will be credited in the manner in
which payment for the original order was received, or in the form of a store
credit, depending upon the circumstances.
We are not responsible for packages that are returned or misdelivered due to
incorrect or incomplete address information provided by the sender.
In cases where a package is returned as undeliverable, that package will be
immediately forwarded to the billing address on file for the sender. The
sender can then choose to forward the package to the recipient or otherwise
allocate the package contents. This policy includes packages returned for
any reason, aside from error on the part of SimpyCarePackages.com staff.
If you have concerns related to the delivery of your package, please contact
us by clicking here, and we will work with you to achieve an immediate resolution. |
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